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Got some questions or feeling a bit stuck with Safe Food Pro?

We have an amazing support team dedicated to helping you and your business succeed with Safe Food Pro and answer any questions you may have.

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Customer success team in action

Visit our Extensive Knowledge Base
or reach out via email or Support Chat.

Check out our knowledge base

Knowledge Base

Visit our knowledge base support portal to access a wealth of support articles and videos.

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Reach out via email and our support team will get back to you as soon as possible to answer any queries you may have.

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Video Education Centre

Free training and demos from the
Safe Food Pro team.

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Meet our Support Team.

Sophie Quinn

Sophie Quinn

Head of Customer Success

Rochelle Sanderson

Rochelle Sanderson

Customer Success Team Lead

Phoebe Cettina

Phoebe Cettina

Implementation Specialist

Michael Wu

Michael Wu

Customer Success Team Lead

Joshua Winthrop

Joshua Winthrop

Customer Content and Support Specialist

Dayna Rickett

Dayna Rickett

Customer Success Manager

Bradlee Wong

Bradlee Wong

Customer Success Specialist

Amelia Hodder

Amelia Hodder

Customer Champion


What is A Food Safety Program?

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A Food Safety Program shows how a food business will control the food safety hazards associated with the food handling and production activities of the business.

Food businesses may also be required to have food safety programs under state or territory food legislation. Food businesses should check state/territory requirements with their local council or state / territory health department.

How do I get Started using Safe Food Pro?

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Getting started is easy! You can do one of the following:

Free Trial

You can jump in and do a free 14 day trial. Our Food Control Plan set-up wizard guides you through a number of easy to answer questions about your food business. This usually takes around 15 minutes to complete. Don’t worry if you don’t have all the information to hand as you can re-run the ‘wizard’ at any time. Once the wizard is completed, this becomes your food safety program (FSP). The trial allows you to try Safe Food Pro in your business. The trial version has all the software features apart from ‘Reports’.

Online Demo

You can also request a free online demonstration. Our online demos are done one on one using Zoom. When you request a ‘demo’ one of our friendly staff will be in touch and will set-up a time of your choosing to have a 15 minute run through the software. This option is great if like many of us you are not a ‘tech-geek’. It gives you a chance to get immediate answers to all your questions and see the software in action.

Next Steps

Once you are happy ‘it does what it says on the box’, its time to choose a payment plan and enter your credit card details. Remember there are no set-up costs, contracts, or hidden costs.

You can pay monthly or annually. Our annual plan does commit you for a year as you are paying upfront, but you will get a substantial discount. Check-out our pricing plans for details.

What are the benefits of using Safe Food Pro?

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  1. Save time and money by spending less time managing your food safety.
  2. Accurate and up to date food safety records.
  3. Smoother, quicker audits.
  4. Less chance of a bad food grade.
  5. The ability to do an Online Food safety Check
  6. As an owner or manager get real-time visibility across your business.
  7. Track staff training
  8. Manage equipment
  9. Create your own business processes
  10. Get full traceability of what is happening inside your food safety system.

How much does Safe Food Pro cost?

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We have endeavoured to make Safe Food Pro accessible to all food businesses big or small.

Our pricing plans are not only simple, but they are also transparent. No hidden costs, set-up fees, or contracts.

If you are a large operator with multiple sites we can also offer special pricing on request.

Please visit our pricing page for more information.

Who uses Safe Food Pro?

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Safe Food Pro can be used by any food business which is required under Australian law to comply with Food Safety Legislation.

We have over 2500 users across Australia and New Zealand currently from a range of food operations:

  • Butchers
  • Bakers
  • Cafes
  • Takeaways
  • Foodtrucks
  • Restaurants
  • Caterers
  • Schools
  • Retirement homes & aged care facilities
  • Hospitals
  • Cheesemakers
  • Early childhood education
  • Clubs
  • Pubs

What is Safe Food Pro?

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Safe Food Pro is a digital Food Safety Program (FSP) solution.

It comprises of 2 parts:

  • A mobile app (iOS & Android) which is used to record food safety information.
  • A web-based ‘Administration’ console. This is used for managing your Food Safety Program and viewing reports.

Safe Food Pro is digital Food Safety Program software. 

How do I get in touch?

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We are extremely proud of our support team. They are responsive, friendly, and are a key part of our success. With a 100% approval rating, what else is there to say.

Support can we accessed in the following ways:

  • You can email
  • You can visit our knowledge base at Our knowledge base contains a wealth of common questions and issues as well as videos and ‘how-to’ articles.
  • We also have a ‘help bot’ in the administration console. You will find it on the bottom right-hand side.

Our blog also contains ‘Release Notes’ which tell you about our new features.