Case Studies
Maddy Caro
New Zealand
Jul 29, 2020

Commercial Bay - A Good News Story for NZ Hospitality

Commercial Bay - A Good News Story for NZ Hospitality

The New Zealand hospitality industry has seen some dramatic changes since coming out of lockdown, one of the more positive changes has been the much anticipated opening of Commercial Bay in downtown Auckland city. 

It would be fair to say that despite the headwinds - the project has been an enormous success, with many people coming to the Harbour Eats food hall for the opportunity to socialise, have a cheeky business meeting, enjoy after work drinks or take a coffee break after experiencing the enchanting Commercial Bay retail laneways.

With 34 dining options and ample seating for 650, a modern design layout and stunning views of the beautiful Waitematā Harbour you could forget you were eating right in the hustle and bustle of Auckland’s CBD.

The whole team here at Safe Food Pro is proud to be doing our part in supporting these flourishing new businesses so we popped in for a visit to check in with our customers and WOW what a sight for sore eyes! 

Hammer and Tongs 


Determined to give the convenience food sector a shake up, Hammer & Tongs Food Stop owners, Kate and Mia, started their eatery to deliver affordable, nourishing, real food for too busy families, tradies, commuters and the wider community.




Juke Joint BBQ (brothers beer)

Juke Joint from Brothers Beer, use Safe Food Pro for their Online Food Control Plan

Brothers Beer is home to 18 taps of fresh craft beer which is matched perfectly to our Juke Joint BBQ menu. Juke Joint brings authentic southern BBQ cuisine to Commercial Bay. Juke Joint BBQ is no-fuss, honest American-inspired cuisine made to be shared and enjoyed with friends and family. Vegetarians and Vegans are well catered for with delicious melt-in-your-mouth Smoked Tofu, and our Pulled Jackfruit will fool the most hardened carnivore! Our Fresh Salads are the perfect accompaniment to any meal, or substantial enough to be a meal in itself, especially when you add the Naked Meat or Naked Vege of your choice.


Bird on a Wire 

Food Control Plans courtesy of Safe Food Pro, Bird on a Wire

At Bird on a Wire we specialise in all things Chicken! From our free-range, twice brined, rotisserie chicken and salads to burgers, sandwiches, baguettes and delicious main meals. With nothing but good vibes and free-range rotisserie chicken what more could you want?! We strive for simple yet sophisticated flavours that will make you chicken mad! One of our goals, put simply, is we want to be your number one local chicken restaurant where good vibes are free range only!


Best Ugly Bagel 

Best Ugly Bagels and Safe Food Pro - best ever combination

Why Best Ugly? Well, if you were punched, rolled, boiled and fired, you wouldn’t look so great either. These Montreal-style bagels are deliberately manhandled – hand rolled and cut, then simmered in sweet honey water.

Al spent two years in Montreal in the 80s where he first discovered hand-made, wood-fired bagels. Authenticity is the key.

To create the exact same style, taste and texture, Al and his guys trained in Montreal at what is considered the spiritual home of the extraordinary bagel - Saint Viateur of Montreal. Between their 5 shops, Saint Viateur produce over 3000 dozen bagels per day - all hand rolled and baked in wood-fired stone ovens.

Our name came from our friends in New York at Avroko. We think it best describes our bagels. Not perfect circles, but perfectly tasty.


Fatimas are long time users of Safe Food Pro for their digital Food Control Plans

Fatima’s has been making irresistible eats since forever ago. One-of-a-kind twists on authentic Middle Eastern recipes, infused with fresh herbs and punchy citrus. Pitas, chawarmas and salads make a perfect brunch, lunch or dinner, best paired with the 'legendary' potato koftas (just ask Dave Grohl). Fatima's has been quietly dominating Urban Middle Eastern Takeout in Auckland since 1995. Their legacy is the product of listening to their customers that have dined with them for more than 20 years, and learning from the lessons along the way. With a healthy dose of humour and irreverence, they have never wavered from their desire to elevate takeout in Auckland since they opened. They have never compared themselves to anyone else, but instead always focused on upping their own game. They're grateful to have such a loyal following of diverse customers and are proud be a stalwart of Auckland's hospitality scene.


Hawker and Roll 

Hawker & Roll

Hawker & Roll is a fast-casual restaurant, dishing up Malaysian inspired street-eats with vibrant and authentic flavours. The heart of the menu—the hawker roll—is a rolled roti (flaky and delicious) stuffed with your favourite flavours, straight from the streets of Malaysia. They’re good for the environment, using recyclable materials and minimising wastage whenever possible. They understand that in New Zealand the environment is our most special resource, and they support charities across the country each year to ensure it’s protected. They’re good for the community, supporting local farmers, vendors and suppliers every step of the way.


With such a great location, diverse cultures and world class cuisine make sure you pay a visit, and enjoy a delicious meal, snack or just sample a fancy craft beer, there are loads of delicious options to choose from! 

Safe Food Pro Digital Food Safety App - Happy to Support Hawker & Roll

Safe Food Pro has been designed and built in New Zealand specifically for New Zealand food businesses food safety compliance. We are enormously proud to support local businesses big or small and a huge congratulations to our Commercial Bay clients - get in touch with our team and get your food safety sorted.


About the author

Maddy Caro

Sales Executive / Team Lead

Arts degree, an acting diploma. A rising star of our sales team, Maddy, proves every day that it's not about ego, testosterone or bluster, it is all about empathy, passion and attention to detail. Maddy's keen intellect, inquisitive style, and engaging communications gives our clients a strong internal advocate. Maddy takes the term digital natives to another level, making the software work for her customers.

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